Privacy Policy

1. Introduction

Welcome to INKOLEN.Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming DNS and network optimization services.

2. Information We Collect

2.1 Personal Information

• Email address (for account creation and support)
• Payment information (processed securely through third-party providers)
• Username and account preferences
• Communication data when you contact our support team

2.2 Technical Information

• IP addresses (for service provision and security)
• DNS query logs (anonymized and aggregated)
• Connection timestamps and duration
• Device and browser information
• Network performance metrics

2.3 Usage Data

• Service usage statistics
• Feature utilization data
• Performance and optimization metrics
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our DNS and network services
• Performance Optimization: To optimize network routes and reduce latency
• Security: To protect against DDoS attacks and malicious activities
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send service updates and important notifications
• Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our services, such as:

• Payment processors (for billing and subscription management)
• Cloud infrastructure providers (for service hosting)
• Analytics providers (for service improvement)
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions are encrypted using TLS/SSL protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Data Minimization: We collect only necessary data and delete it when no longer needed
• Secure Infrastructure: Our servers are hosted in secure, certified data centers

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 30 days after deletion
• DNS Logs: Anonymized logs retained for up to 30 days for service optimization
• Payment Data: Retained as required by financial regulations (typically 7 years)
• Support Communications: Retained for 2 years for quality assurance

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@inkolen.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our service

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable local privacy laws