Terms of Service
Last updated: January 17, 2025
1. Acceptance of Terms
By accessing and using INKOLEN.Pro services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
INKOLEN.Pro provides gaming-optimized DNS services, network traffic optimization, and related networking solutions designed to reduce latency and improve gaming performance. Our services include:
- Low-latency DNS resolution
- Network traffic optimization
- DDoS protection services
- IP masking and privacy protection
- Region switching capabilities
- 24/7 technical support
3. User Accounts and Registration
3.1 Account Creation
To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Responsibility
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- You must be at least 13 years old to create an account
- One person or legal entity may not maintain more than one account
3.3 Account Termination
We reserve the right to terminate or suspend accounts that violate these terms or engage in prohibited activities.
4. Acceptable Use Policy
4.1 Permitted Uses
You may use our services for legitimate gaming and networking purposes, including:
- Improving gaming performance and reducing latency
- Accessing geo-restricted gaming content
- Protecting your privacy while gaming
- Bypassing network throttling for gaming traffic
4.2 Prohibited Uses
You agree not to use our services for:
- Illegal activities or violation of any laws
- Distributing malware, viruses, or harmful code
- Harassment, abuse, or threatening behavior
- Spamming or unsolicited communications
- Copyright infringement or intellectual property violations
- Attempting to bypass security measures
- Reselling or redistributing our services without permission
- Using automated systems to access our services
5. Payment and Billing
5.1 Subscription Plans
Our services are offered through various subscription plans with different features and pricing. All prices are clearly displayed on our website.
5.2 Payment Terms
- Payments are processed monthly or annually based on your chosen plan
- All payments are due in advance
- We accept major credit cards and other payment methods as displayed
- All prices are in USD unless otherwise specified
5.3 Refunds
- We offer a 7-day money-back guarantee for new subscribers
- Refunds are processed within 5-10 business days
- Partial refunds may be provided at our discretion
- No refunds for accounts terminated due to policy violations
5.4 Price Changes
We reserve the right to change our pricing with 30 days' notice to existing subscribers.
6. Service Availability and Performance
6.1 Service Level
We strive to maintain high service availability but do not guarantee 100% uptime. We target:
- 99.9% network uptime
- Sub-20ms additional latency for most connections
- 24/7 monitoring and support
6.2 Maintenance
We may perform scheduled maintenance that may temporarily affect service availability. We will provide advance notice when possible.
6.3 Service Limitations
Service performance may vary based on:
- Your internet connection quality
- Geographic location
- Network congestion
- Third-party service dependencies
7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
8. Intellectual Property
8.1 Our Rights
All content, features, and functionality of our services are owned by INKOLEN.Pro and are protected by copyright, trademark, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our services for personal use in accordance with these terms.
8.3 Restrictions
You may not:
- Copy, modify, or distribute our software or content
- Reverse engineer or attempt to extract source code
- Remove or alter any proprietary notices
- Use our trademarks without permission
9. Disclaimers and Limitations of Liability
9.1 Service Disclaimer
Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Limitation of Liability
To the maximum extent permitted by law, INKOLEN.Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
9.3 Maximum Liability
Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless INKOLEN.Pro from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.
11. Termination
11.1 Termination by You
You may terminate your account at any time by contacting our support team or through your account settings.
11.2 Termination by Us
We may terminate or suspend your account immediately if you:
- Violate these terms of service
- Fail to pay required fees
- Engage in prohibited activities
- Provide false information
11.3 Effect of Termination
Upon termination, your right to use our services ceases immediately, and we may delete your account data after a reasonable period.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.
12.2 Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through:
- First, good faith negotiations between the parties
- If unsuccessful, binding arbitration in [Your Jurisdiction]
- Small claims court for disputes under the jurisdictional limit
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes by:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
Continued use of our services after changes constitutes acceptance of the new terms.
14. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15. Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and INKOLEN.Pro regarding the use of our services.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: legal@inkolen.com
Support: support@inkolen.com
Telegram: @inkolen_bot
Address: [Your Business Address]